Spellzone - Child-friendly Privacy Policy

Contents

Spellzone and your Personal Data

How we use your Personal Data

Sharing and disclosing your Personal Data

How we obtain your Personal Data

Cookies

Legal basis for processing your Personal Data

Retaining your Personal Data

Where is your Personal Data stored?

Your Rights as Data Subject

What identification will be required?

Consent

Complaints

Spellzone and your Personal Data

Spellzone works hard to make sure that all our users, especially young people, have a positive and safe experience.

  • We ask all users under 18 to confirm they have permission from a parent or guardian before signing up.
  • We do not give your personal data to anyone else.
  • Your teachers or other members of staff at your school may monitor your Spellzone activity and results.
  • If you are working on Spellzone with a parent, guardian, or tutor, they may monitor your Spellzone activity and results.
  • We do not allow you to post or share any information that might allow someone else to find out who you are.
  • We try not to share links to any websites that ask for your personal information, such as your email address or your physical address.
  • We do not use the promise of a special game, prize, or other activity, to tempt you to share more information than is needed.

Personal Data is information about you that might allow someone else to find out who you are.

The information below explains how Spellzone uses your Personal Data, including how we get it, what we do with it, and how we keep it safe.

How we use your Personal Data

Spellzone collects information about you (your Personal Data) so that you can go on our website and so that we can tell you about our educational resources.

We may keep in touch with you by email, telephone, or post unless you ask us not to (which you can do whenever you want) or until we decide to stop telling you about our services.

We may collect information about how you use Spellzone so that we can make the website better for you.

Spellzone also works for schools and colleges as a Data Processor. Spellzone will always follow the instructions given by these schools and colleges and will ensure they, like Spellzone, follow GDPR.

The General Data Protection Regulation (GDPR) looks after and improves your data rights.

Sharing and disclosing your Personal Data

We may share your Personal Data with partners who help us make the Spellzone website work for you. These partners have agreed that they will keep your information safe and that they won’t use it for anything else.

We DO NOT sell your Personal Data. There may be times when your information could be contained in data that Spellzone has bought from another company.

We may share your Personal Data to meet legal obligations, regulations, or valid governmental requests.

We look for fraud, security or technical problems when someone breaks our Terms and Conditions. This is also so we can look after the rights, property, or safety of Spellzone, our clients, and the wider community.

How we obtain your Personal Data

We may collect Personal Data from any forms you fill in on the Spellzone website, from our records of our contact with you, or from details of your visits to our website.

The data we collect may include:

  • First Name
  • Surname
  • Job Title – non mandatory (Administrators and Teachers)
  • Organisation name (schools, colleges and other organisations only)
  • Billing Address
  • Email Address
  • Telephone number
  • Class names (schools, colleges and other organisations only)
  • VAT number (schools, colleges and other organisations only)
  • Invoices
  • Username
  • Password
  • Activity and results
  • Email communications
  • Telephone communications - notes (we do not mechanically record telephone conversations)
  • Internet Protocol (IP) address and browser information.

Cookies

The Spellzone website uses cookies.

Cookies are pieces of information that a website stores on your computer. Your browser provides these cookies to the website each time you return to it.

Our cookies help us to:

  • Make sure the website works for you.
  • Remember your settings during and between visits.
  • Make the speed and security of the website better.
  • Let you share our web pages with social networks.
  • Make your website experience better.

  • Make our marketing more efficient by looking at what works best for you and giving you useful content.

We do NOT use cookies to:

  • Collect any personal information (without your express permission).
  • Collect any sensitive personal information.
  • Pass Personal Data to others.

If you do not want Spellzone cookies on your computer, you should set your browser to refuse cookies before using the Spellzone website.

If you disable or decline cookies, you may not be able to use some parts of the Spellzone website. Some features, such as record keeping, may not work properly.

You can find out more information about the cookies that Spellzone use and how to manage cookies here.

Legal basis for processing your Personal Data

We only collect the information needed to give you access to the Spellzone website and to give you support and information.

Payment details such as credit card information are handled by third party partners. We DO NOT hold this information on our databases.

Retaining your Personal Data

To provide access to the contents of the Spellzone website under the domain name www.spellzone.com and other Spellzone domains and to market the Spellzone education resources offered by Spellzone Limited.

Where is your Personal Data stored?

Your Personal Data will be processed and stored within the United Kingdom and the EEA.

Your Rights as Data Subject

While Spellzone has your Personal Data, you are allowed to:

  • Ask for a copy of the information that we have about you.
  • To correct data that we hold about you if it is wrong or incomplete.
  • Ask us to delete the data we have about you from our records (in certain circumstances).
  • Ask for the data we have about you to be moved to another organisation.
  • Say no to certain activities we use your data for, such as sending you emails with information about our services.

If Spellzone says no to your request for data under rights of access, we will give you a reason why.

You can ask Spellzone to tell you what information we have about you and how the information is being used. You can ask:

  • For the contact details of the person at Spellzone in charge of data protection.
  • Why your Personal Data is being used.
  • The categories of Personal Data collected, stored, and used.
  • Who that the data is being shared with.
  • How long the data will be kept for.
  • About your rights to correct, erase, restrict, or say no to how we use your data.
  • Information about your right to say no us keeping your data at any time.
  • How to lodge a complaint with the Data Protection Regulator.
  • If you have to provide the Personal Data and what will happen if you don’t provide such data.
  • Who shared your Personal Data with us if it wasn’t collected directly from you.

What identification will be required?

When you ask us for information about your Personal Data, Spellzone may ask for the following forms of ID:

  • For schools, colleges, and other establishments: official letterhead.
  • For families and individuals: a copy of your national ID card, driving license, or passport; and a utility bill not older than three months.

We may ask for more information before Personal Data can be released.

All requests should be made in writing by email or to the address below.

Consent

If you agree to this privacy notice you are saying yes to Spellzone processing your Personal Data for the reasons explained. You can say no at any time by email or by writing to us at the address below.

Complaints

If you would like to make a complaint about how your Personal Data is being used by Spellzone, you can contact us:

Spellzone Limited
Attention of the Directors
Holme Hill Cottage
Church Street
Whixley
York  YO26 8AR
United Kingdom

Telephone +44 (0)333 990 0132

Email

If you do not get a response within 30 days you can complain to the Data Protection Regulator.

Spellzone Limited is registered in England and Wales. Company Reg. No. 6884807
Registered office: Club Chambers, Museum Street, York, YO1 7DN United Kingdom

 

"Thank goodness for Spellzone during this remote learning phase. The site is easy for students to navigate independently and they're really enjoying the activities and spelling games. You get an awful lot for your money with Spellzone. Really reassuring is the very prompt response with helpdesk queries. I've very rarely needed the helpdesk, but when I have, the issue has been addressed and sorted within a very short time."

Sarah Taggart, Oasis Academy Lord's Hill